Return Policy

Hair Enhancements Return Policy

At Hair Enhancements we are committed to ensuring that you are completely satisfied with your purchase of our human hair wigs. We understand that sometimes circumstances may require you to return or exchange your wig, and we are here to make that process as smooth as possible. Please review our comprehensive return policy below for all the information you need regarding returns, exchanges, and refunds.

  1. Eligibility for Returns:

    • You may return or exchange your wig within 5 days from the date of delivery.

    • To be eligible for a return or exchange, the wig must be in its original, unused condition, and all packaging and tags must be intact.

    • Customized or altered wigs are not eligible for return or exchange unless they are defective or damaged upon arrival.

  2. Defective or Damaged Wigs:

    • If your wig arrives damaged or defective, please contact our customer service team at returns@hairenhancements.net within 5 days of receiving your order.

    • We may require photographic evidence to assess the damage or defect.

    • In cases of defective or damaged wigs, we will provide you with a prepaid return label, and you may choose to receive a refund or a replacement wig.

  3. Return Process:

    • To initiate a return or exchange, please contact our customer service team at returns@hairenhancements.net to start the return process. Once a return is approved, we will contact you with additional steps. 

    • Include a copy of your original packing slip or invoice inside the package.

    • Pack the wig securely in its original packaging to prevent any damage during transit.

    • Ship the return to the address provided by our customer service team.

    • Customers are responsible for return shipping costs, except in the case of defective or damaged wigs.

  4. Refund and Exchange Process:

    • Once we receive and inspect your returned wig, we will process your refund or exchange within 10 business days.

    • Refunds will be issued to the original payment method used for the purchase.

    • Exchanges will be shipped out as soon as the returned wig is received and inspected.

  5. Restocking Fee:

    • A restocking fee of 15% of the purchase price may be applied to returns for reasons other than defects or damage.

  6. Hygiene Considerations:

    • For hygiene reasons, wigs that have been worn, styled, cut, or had their lace removed are not eligible for return or exchange.

  7. Customer Support:

  8. Modifications to the Return Policy:

    • Hair Enhancements reserves the right to modify or update this return policy at any time. Any changes will be posted on our website.

    • This policy is effective starting 9/1/2023.

By making a purchase from Hair Enhancements, you agree to adhere to the terms and conditions of this return policy. We appreciate your business and are dedicated to ensuring your satisfaction with our human hair wigs.

Thank you for choosing Hair Enhancements!

2891 West Liberty Avenue Pittsburgh, PA 15216 | returns@hairenhancements.net | (412) 344-9252 | hairenhancements.net